Advanced Private Hire – Terms of Service

Effective date: tba

These Terms of Service apply to all bookings made with Advanced Private Hire. By making a booking, the customer agrees to these terms.

1. Bookings

All bookings are subject to availability and are only confirmed once accepted by Advanced Private Hire.Customers are responsible for providing accurate information when making a booking, including the pickup address, destination, date, time, passenger numbers and any other information required to complete the journey.Advanced Private Hire may contact the customer to confirm or clarify booking details where necessary.

2. Payment

The full agreed fare must be paid in accordance with the payment arrangements provided at the time of booking.Where payment is made online, the booking is subject to successful payment and confirmation.

3. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

More than 24 hours’ notice

Where a booking is cancelled more than 24 hours before the scheduled pickup time, the customer will receive credit for the full amount paid towards a future journey with Advanced Private Hire.

The credit is non-transferable and must be used for a future booking, subject to availability.

Less than 24 hours’ notice

Where a booking is cancelled less than 24 hours before the scheduled pickup time, the full booking amount will be charged.

No refund or future booking credit will normally be provided for cancellations made less than 24 hours before the scheduled pickup time.

Advanced Private Hire unable to fulfil the booking

The only circumstance in which a full refund will normally be provided is where Advanced Private Hire is unable to fulfil the booking due to circumstances such as:

• Vehicle Breakdown
• An unforseen vehicle problem
• An unforeseen incident preventing the journey from taking place
• Other circumstances outside the reasonable control of Advanced Private Hire

Where possible, Advanced Private Hire will make reasonable efforts to arrange an alternative vehicle or suitable solution before cancelling a booking.

If the booking cannot be fulfilled and no suitable alternative can be provided, the customer will receive a full refund of the amount paid for the affected booking.

4. Delays and Unforeseen Circumstances

Advanced Private Hire will make reasonable efforts to arrive at the agreed pickup location on time. However, delays caused by circumstances outside our reasonable control, including traffic, road closures, accidents, severe weather or other unforeseen incidents, cannot be guaranteed against.

5. Passenger Numbers and Luggage

Customers must provide accurate passenger and luggage information when making a booking.

Advanced Private Hire currently accepts bookings for 1 to 4 passengers, subject to the available vehicle and luggage capacity.

If the number of passengers or amount of luggage exceeds the capacity stated at the time of booking, Advanced Private Hire reserves the right to refuse the journey where it would be unsafe or unlawful to carry the passengers or luggage.

6. Customer Responsibilities

Customers are expected to behave appropriately and respectfully towards the driver, vehicle and other road users.

Advanced Private Hire reserves the right to refuse or terminate a journey where a passenger’s behaviour presents a safety risk to the driver, passengers or vehicle.

7. Airport Pickups

Customers booking an airport pickup should provide the correct flight information where requested.

Advanced Private Hire will make reasonable efforts to monitor the supplied flight information where this service is available. Customers remain responsible for providing accurate flight details.

Any additional airport waiting or parking charges that have been agreed as part of the booking may apply.

8. Changes to Bookings

Customers should contact Advanced Private Hire as soon as possible if they need to change their booking.

Changes are subject to availability and may not always be possible, particularly when requested within 24 hours of the scheduled pickup time.

A change to the pickup time may be treated as a cancellation and new booking where the requested change cannot be accommodated.

9. Right to Refuse a Journey

Advanced Private Hire reserves the right to refuse or terminate a journey where:

• The passenger presents a safety risk.
• The vehicle would be overloaded or used in an unsafe manner.
• The passenger behaves abusively or threateningly towards the driver.
• The journey would require the driver to act unlawfully.
• The information provided at the time of booking is materially inaccurate.

10. Liability

Advanced Private Hire will take reasonable care to provide the booked service. However, we cannot accept responsibility for delays, missed connections or losses resulting from circumstances outside our reasonable control.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

11. Complaints

If you have any concerns about your journey or booking, please contact Advanced Private Hire as soon as possible so that the matter can be reviewed.

12. Acceptance of These Terms

By completing a booking with Advanced Private Hire, the customer confirms that they have had the opportunity to read and agree to these Terms of Service, including the cancellation policy.

Advanced Private Hire reserves the right to update these Terms of Service from time to time. The terms applicable to a booking will be those in effect at the time the booking is made.

Advanced Private Hire

Website: advancedprivatehire.co.uk

Email: bookings@advancedprivatehire.co.uk